Any location, PL
Ziflow’s mission is to be the company that leads the market for online proofing by delivering an unparalleled experience for our employees and customers. The Ziflow executive team has deep experience building and growing SaaS products for the marketing sector. They have successfully built software development and business operations teams in Poland, South Africa, and the United States.
This is a full-time, remote role. We believe strongly in work/life balance and encourage everyone to stay fresh and creative.
Our mantra is “Fast & Focused”. As a start-up we need to move quickly to capitalize on market opportunities, uncovering new channels for growth as efficiently as possible. We maintain a focus on solving a small number of customer problems well rather than trying to do too much.
As our Manager of Customer Support you will manage a customer-based support team providing support to our clients. You will be responsible for ensuring a high-quality customer experience as our company scales at a very fast pace (including maintaining identified service levels, customer satisfaction goals, and other operational objectives).
The Customer Support Executive is key to delivering this outstanding service through a great understanding of our solutions, a problem-solving mind set and a relentless passion to help our customers.
We are looking for a manager who obsesses about providing the ultimate customer experience. To succeed here you will need the ability to find creative solutions to unique problems, to thrive in challenging situations, and to be the kind of leader that teams love to follow.