FAQ: How to Contact Ziflow Support?

Summary: Ziflow wants our customers to fully embrace the software and be happy users. We strongly believe in fantastic customer support and we're here to help! 

Available for: Ziflow support is available to all users even those that are on a free trial.

How do we contact Ziflow?

  1. At the bottom of our homepage you will find the “Resources” section. Click on “Contact Support” as shown below. Or...
  2. Email us directly at support@ziflow.com
  3. From inside the application, click on your avatar and you will see "Help" in the drop down menu. This will take you to the Ziflow Help Center which will allow you to "Contact Support" at the bottom of the page. 

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Logging a ticket:

 

image2-21.pngWhen you log a ticket please provide us with as much detail as possible and feel free to upload any screenshots etc. that you think may help explain the issue.









 

 

 

 

 

 

Please note that if you have an issue with a proof it's helpful to provide us with the Proof ID which can be found inside the Proof Summary page.

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We understand that production is time sensitive. A real person will respond and we will try to address any issues ASAP

Support material: