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  • Help
  • Log In
  • Getting Started
    • Signing up to Ziflow
      • Sign up to Ziflow
      • Verify your email address
      • Brand your account
      • Start proofing and learn more!
    • Navigating Ziflow
      • Proofs List
      • Flows & Connections
      • People
      • Branding your account
      • Billing
      • My profile
    • Creating & sharing a proof
    • Reviewing a proof
      • Opening a proof
      • Annotating, commenting and drawing markups
      • Replying to comments
      • Submitting decisions & Completing a review
      • Comparing proofs
    • Supported file types
      • Images
      • Static file formats
      • Web Page
      • Rich Media
      • Animated GIFs
      • Video file formats
      • Audio file formats
  • Online Proofing
    • Creating Proofs & Versions
      • Creating a New Proof
        • What to review
        • Configure Stages
        • Proof Settings
      • Uploading a New Proof Version
        • Where to start?
        • Edit Workflow (optional)
        • Finish creating a New Proof Version
      • Setting up Automated Workflows
      • Sharing a Proof
      • Allowing Reviewers Across Multiple Stages
      • Duplicate Proofs
      • Combine any file type in a single proof
      • Using Intake Forms
        • Creating Intake Forms
        • Intake From Zibot
      • Creative Collaboration using Adobe Creative Suite
        • Premiere Pro CC
        • Illustrator CC
        • Photoshop CC
        • After Effects CC
        • InDesign CC
        • New version upload from Adobe plugin
        • Adobe plugin troubleshooting steps
      • Creative collaboration using Final Cut Pro
    • Managing proofs
      • Using the Proof List
      • Understanding the Proof Details Page
      • Proof Permissions
      • Insights
      • Using and sharing Proof Folders
      • Dashboard Filters
      • Using Custom Views
      • Global Search
      • Progress Indicators For Reviewers (SOCD)
      • Manually Locking and Unlocking Proofs
      • Deleting Proofs
      • Exporting Proofs to CSV
      • Exporting Comments to PDF
      • Sending manual Proof Reminders
      • Automated Late Proof Reminders
      • Proof Activity and Messages
    • Reviewing Proofs in Proof Viewer
      • Using the Ziflow Proof Viewer
      • Markups, Comments & Attaching files in Proof Viewer
      • Comparing Proof Versions in Proof Viewer
      • Finishing a Review & Understanding Proof Decisions in Proof Viewer
      • Label and resolve comments in Proof Viewer
      • Using the Measurement Tool in Proof Viewer
      • Using @mentions when Commenting on Proof in Proof Viewer
      • Using Text Annotation Tool in Proof Viewer
      • Adjusting Proof Viewer settings
      • Changing notification preferences in Proof Viewer
      • Filtering Comments in Proof Viewer
      • Unread comments in Proof Viewer
      • Single page view, Continuous page view & Magazine layout in Proof Viewer
      • Proofing websites in Ziflow
        • Reviewing a static website proof
        • Reviewing a live website proof
        • Why is my live website proof not loading correctly in the viewer?
        • Proofing pages protected with reCaptcha 
        • Supporting Material
      • Proofing videos in Ziflow
      • Next proof to review
      • Folders in the Proof Viewer
      • Mobile Proofing in Proof Viewer
      • Exporting Comments to PDF in Proof Viewer
      • Proofing Figma Websites
    • Reviewing Proofs in Legacy Proof Viewer
      • Using the Legacy Proof Viewer
      • Markups, Comments & Attaching Files in Legacy Proof Viewer
      • Comparing Versions in Legacy Proof Viewer
      • Finishing a Review & Understanding Proof Decisions in Legacy Proof Viewer
      • Label and resolve comments in Legacy Proof Viewer
      • Legacy Proof Viewer Settings
      • Using the Measurement Tool in Legacy Proof Viewer
      • Using the Text Selection Tool in Legacy Proof Viewer
      • Text Search in Legacy Proof Viewer
      • Restoring Deleted Comments in Legacy Proof Viewer
      • Setting up Email Notification Preferences in Legacy Proof Viewer
      • Filtering Comments in Legacy Proof Viewer
      • Single page view, Continuous page view & Magazine layout in Legacy Proof Viewer
      • Using @mentions when commenting proofs in Legacy Proof Viewer
      • Proofing Videos in Legacy Proof Viewer
      • Proofing Rich Media Files in Legacy Proof Viewer
      • Proofing Google Drive Docs
      • Folders in Proof Viewer in Legacy Proof Viewer
      • Mobile Proofing in Legacy Proof Viewer
    • Proofing - Frequently Asked Questions
      • FAQ: Why does an old proof version auto lock when a new version is created?
      • FAQ: How can I add reviewers to the previous version of a proof?
      • FAQ: How can I check a reviewer's proof status?
      • FAQ: Why is my live website proof not loading correctly in the viewer?
      • FAQ: My proofs have disappeared, where can I find them?
      • FAQ: How to disconnect version from a proof or change previous version of a proof?
      • FAQ: How can I change the default content size for rich media proofs?
      • FAQ: How can I hide the “Sign in” button that appears in the Proof Viewer when someone clicks on a public URL?
      • FAQ: What do I need to whitelist to ensure emails from Ziflow are not marked as spam?
      • FAQ: What keyboard shortcuts are available when reviewing a proof?
  • Flows & Zibots
    • Creating Flows
      • Creating a New Flow
        • Flows based on Google Drive & Dropbox
        • Intake Form Flows
        • Webhook Flows
      • Understanding Event Settings
      • Managing the Flow List
    • Zibots
      • Creating Proof Zibot Settings
        • Flows based on Google Drive & Dropbox
        • Flows based on Intake forms
      • New Proof Triggers & Webhook Zibot
      • Zibot Paths
      • Netsuite Zibot Settings
      • Convert to PDF Zibot Settings
        • PDF Event configuration
        • PDF Zibot configuration
      • Convert to Image Zibot Settings
        • Image Event configuration
        • Image Zibot configuration
      • Transcode Video Zibot Settings
        • Transcode Video Event configuration
        • Transcode Video Zibot Configuration
        • Transcode Settings
      • Transcode Audio Zibot Settings
        • Transcode Audio Event configuration
        • Transcode Audio Zibot Configuration
      • Send an Email Zibot Settings
        • Send Email Zibot Event configuration
        • Send Email Zibot configuration
      • Copy & Move a file Zibot Settings
        • Copy & Move Event configuration
        • Copy & Move Zibot configuration
      • Rename a file Zibot Settings
        • Rename File Event configuration
        • Rename File Zibot configuration
      • Send a file via FTP Zibot Settings
        • FTP Event configuration
        • FTP Zibot Configuration
      • Creating a Folder Tree Zibot Settings
        • Create a folder tree Zibot Event configuration
        • Create a folder tree Zibot configuration
      • Creating Folder Zibot Settings
        • Create a folder Zibot Event configuration
        • Create a folder Zibot configuration
      • Sharing a Dropbox link Zibot Settings
        • Share a file with Dropbox link Zibot Event configuration
        • Share a file with Dropbox link Zibot configuration
      • Sharing Files with Dropbox Team Members Zibot Settings
        • Share a file with Dropbox team members Zibot Event configuration
        • Share a file with Dropbox team members Zibot configuration
      • Basecamp Zibot Settings
      • monday.com Zibot Settings
      • Slack Zibot Settings
      • Microsoft Teams Zibot Settings
    • Connections
      • Connecting to Asana
      • Connecting to Basecamp
        • How to connect with Basecamp
        • Setting up Basecamp automated flows
        • Setting up Basecamp Zibot action
        • Basecamp flow examples
      • Connecting to Slack
        • How to connect with Slack
        • Setting up Slack automated flows
        • Setting up Slack Zibot action
        • Slack flow examples
      • Connecting to Slack with Webhooks
      • Connecting to monday.com
        • How to connect with monday.com
        • Setting up monday.com automated flows
        • Setting up monday.com Zibot action
        • monday.com flow examples
      • monday.com app
      • Connecting to Jira
      • Connecting to Netsuite
      • Using Intake Forms for automated proof creation
      • How to connect Ziflow with Google Drive?
      • How to connect Ziflow with Dropbox Business?
      • How to connect Ziflow with Dropbox Business?
    • Flows - Frequently Asked Questions
      • What are Zibots?
      • What are tokens & how are they used?
      • FAQ: How can I use JSONPath in Webhook & Intake Form zibots?
  • Users & Contacts
    • Users & Contacts
      • Inviting Contacts into Ziflow
      • Understanding Ziflow User Roles and Rights
      • Lite Users
      • Custom Permissions for User and Manager Roles
      • Managing Ziflow Conatcts
        • Changing user rights
        • Deleting or deactivating a user
        • View user details
        • Enable locked user
      • Viewing and Editing your Ziflow Profile
      • Transferring account owner role
      • Transfer proofs to another user
      • FAQ: What is the difference between a user and guest?
      • FAQ: How to change a password to my Ziflow account?
    • Creating and Managing Groups
  • Administration & Billing
    • Branding
      • Starter Edition
      • Business & Enterprise Edition
    • Billing
      • Downloading Invoices from your Ziflow Account
      • Checking used Storage, Proofs and User Counts
    • Proofing Settings
      • General Account Settings
      • General Proofing Settings
      • General Security settings
      • Configuring Workflow Templates
      • Email templates
      • Proof Viewer Settings
      • Customize your Help Links in Proof Viewer
      • Making Folders Mandatory
      • Post decision message
      • Disable user accounts after inactivity
      • Label and Comment settings management
      • Custom Proof Properties and Tags
      • Custom decision labels
      • Setting up decision reasons
      • Selecting an Email Sender
      • Archiving Proofs
      • How can I hide decisions in Ziflow?
      • Proof Security Settings
      • Localization in Ziflow
    • Managing Multiple Accounts
    • Trusted (Partner) Accounts
    • Webhooks
    • Setting up Custom Domains
    • Authentication Activity
    • Single Sign-on
      • Single Sign-On (SSO) for G Suite
    • S3 Credentials
    • Administration - Frequently Asked Questions
      • FAQ: Where do I get the Proof or Flow ID?
      • FAQ: How to restore deleted proofs via trash?
      • FAQ: How can I use the vector-based text feature for better proof quality?
      • FAQ: Why proofs colors may vary depending on used browser?
      • FAQ: How can I stay logged in to Ziflow?
      • FAQ: Supported Web Browsers
      • FAQ: Can I have an account with less than 5 seats?
      • FAQ: What do I need to whitelist if I am restricting site access to my staging sites?
  • Contact Support
    • Getting Started
      • Signing up to Ziflow
        • Sign up to Ziflow
        • Verify your email address
        • Brand your account
        • Start proofing and learn more!
      • Navigating Ziflow
        • Proofs List
        • Flows & Connections
        • People
        • Branding your account
        • Billing
        • My profile
      • Creating & sharing a proof
      • Reviewing a proof
        • Opening a proof
        • Annotating, commenting and drawing markups
        • Replying to comments
        • Submitting decisions & Completing a review
        • Comparing proofs
      • Supported file types
        • Images
        • Static file formats
        • Web Page
        • Rich Media
        • Animated GIFs
        • Video file formats
        • Audio file formats
    • Online Proofing
      • Creating Proofs & Versions
        • Creating a New Proof
          • What to review
          • Configure Stages
          • Proof Settings
        • Uploading a New Proof Version
          • Where to start?
          • Edit Workflow (optional)
          • Finish creating a New Proof Version
        • Setting up Automated Workflows
        • Sharing a Proof
        • Allowing Reviewers Across Multiple Stages
        • Duplicate Proofs
        • Combine any file type in a single proof
        • Using Intake Forms
          • Creating Intake Forms
          • Intake From Zibot
        • Creative Collaboration using Adobe Creative Suite
          • Premiere Pro CC
          • Illustrator CC
          • Photoshop CC
          • After Effects CC
          • InDesign CC
          • New version upload from Adobe plugin
          • Adobe plugin troubleshooting steps
        • Creative collaboration using Final Cut Pro
      • Managing proofs
        • Using the Proof List
        • Understanding the Proof Details Page
        • Proof Permissions
        • Insights
        • Using and sharing Proof Folders
        • Dashboard Filters
        • Using Custom Views
        • Global Search
        • Progress Indicators For Reviewers (SOCD)
        • Manually Locking and Unlocking Proofs
        • Deleting Proofs
        • Exporting Proofs to CSV
        • Exporting Comments to PDF
        • Sending manual Proof Reminders
        • Automated Late Proof Reminders
        • Proof Activity and Messages
      • Reviewing Proofs in Proof Viewer
        • Using the Ziflow Proof Viewer
        • Markups, Comments & Attaching files in Proof Viewer
        • Comparing Proof Versions in Proof Viewer
        • Finishing a Review & Understanding Proof Decisions in Proof Viewer
        • Label and resolve comments in Proof Viewer
        • Using the Measurement Tool in Proof Viewer
        • Using @mentions when Commenting on Proof in Proof Viewer
        • Using Text Annotation Tool in Proof Viewer
        • Adjusting Proof Viewer settings
        • Changing notification preferences in Proof Viewer
        • Filtering Comments in Proof Viewer
        • Unread comments in Proof Viewer
        • Single page view, Continuous page view & Magazine layout in Proof Viewer
        • Proofing websites in Ziflow
          • Reviewing a static website proof
          • Reviewing a live website proof
          • Why is my live website proof not loading correctly in the viewer?
          • Proofing pages protected with reCaptcha 
          • Supporting Material
        • Proofing videos in Ziflow
        • Next proof to review
        • Folders in the Proof Viewer
        • Mobile Proofing in Proof Viewer
        • Exporting Comments to PDF in Proof Viewer
        • Proofing Figma Websites
      • Reviewing Proofs in Legacy Proof Viewer
        • Using the Legacy Proof Viewer
        • Markups, Comments & Attaching Files in Legacy Proof Viewer
        • Comparing Versions in Legacy Proof Viewer
        • Finishing a Review & Understanding Proof Decisions in Legacy Proof Viewer
        • Label and resolve comments in Legacy Proof Viewer
        • Legacy Proof Viewer Settings
        • Using the Measurement Tool in Legacy Proof Viewer
        • Using the Text Selection Tool in Legacy Proof Viewer
        • Text Search in Legacy Proof Viewer
        • Restoring Deleted Comments in Legacy Proof Viewer
        • Setting up Email Notification Preferences in Legacy Proof Viewer
        • Filtering Comments in Legacy Proof Viewer
        • Single page view, Continuous page view & Magazine layout in Legacy Proof Viewer
        • Using @mentions when commenting proofs in Legacy Proof Viewer
        • Proofing Videos in Legacy Proof Viewer
        • Proofing Rich Media Files in Legacy Proof Viewer
        • Proofing Google Drive Docs
        • Folders in Proof Viewer in Legacy Proof Viewer
        • Mobile Proofing in Legacy Proof Viewer
      • Proofing - Frequently Asked Questions
        • FAQ: Why does an old proof version auto lock when a new version is created?
        • FAQ: How can I add reviewers to the previous version of a proof?
        • FAQ: How can I check a reviewer's proof status?
        • FAQ: Why is my live website proof not loading correctly in the viewer?
        • FAQ: My proofs have disappeared, where can I find them?
        • FAQ: How to disconnect version from a proof or change previous version of a proof?
        • FAQ: How can I change the default content size for rich media proofs?
        • FAQ: How can I hide the “Sign in” button that appears in the Proof Viewer when someone clicks on a public URL?
        • FAQ: What do I need to whitelist to ensure emails from Ziflow are not marked as spam?
        • FAQ: What keyboard shortcuts are available when reviewing a proof?
    • Flows & Zibots
      • Creating Flows
        • Creating a New Flow
          • Flows based on Google Drive & Dropbox
          • Intake Form Flows
          • Webhook Flows
        • Understanding Event Settings
        • Managing the Flow List
      • Zibots
        • Creating Proof Zibot Settings
          • Flows based on Google Drive & Dropbox
          • Flows based on Intake forms
        • New Proof Triggers & Webhook Zibot
        • Zibot Paths
        • Netsuite Zibot Settings
        • Convert to PDF Zibot Settings
          • PDF Event configuration
          • PDF Zibot configuration
        • Convert to Image Zibot Settings
          • Image Event configuration
          • Image Zibot configuration
        • Transcode Video Zibot Settings
          • Transcode Video Event configuration
          • Transcode Video Zibot Configuration
          • Transcode Settings
        • Transcode Audio Zibot Settings
          • Transcode Audio Event configuration
          • Transcode Audio Zibot Configuration
        • Send an Email Zibot Settings
          • Send Email Zibot Event configuration
          • Send Email Zibot configuration
        • Copy & Move a file Zibot Settings
          • Copy & Move Event configuration
          • Copy & Move Zibot configuration
        • Rename a file Zibot Settings
          • Rename File Event configuration
          • Rename File Zibot configuration
        • Send a file via FTP Zibot Settings
          • FTP Event configuration
          • FTP Zibot Configuration
        • Creating a Folder Tree Zibot Settings
          • Create a folder tree Zibot Event configuration
          • Create a folder tree Zibot configuration
        • Creating Folder Zibot Settings
          • Create a folder Zibot Event configuration
          • Create a folder Zibot configuration
        • Sharing a Dropbox link Zibot Settings
          • Share a file with Dropbox link Zibot Event configuration
          • Share a file with Dropbox link Zibot configuration
        • Sharing Files with Dropbox Team Members Zibot Settings
          • Share a file with Dropbox team members Zibot Event configuration
          • Share a file with Dropbox team members Zibot configuration
        • Basecamp Zibot Settings
        • monday.com Zibot Settings
        • Slack Zibot Settings
        • Microsoft Teams Zibot Settings
      • Connections
        • Connecting to Asana
        • Connecting to Basecamp
          • How to connect with Basecamp
          • Setting up Basecamp automated flows
          • Setting up Basecamp Zibot action
          • Basecamp flow examples
        • Connecting to Slack
          • How to connect with Slack
          • Setting up Slack automated flows
          • Setting up Slack Zibot action
          • Slack flow examples
        • Connecting to Slack with Webhooks
        • Connecting to monday.com
          • How to connect with monday.com
          • Setting up monday.com automated flows
          • Setting up monday.com Zibot action
          • monday.com flow examples
        • monday.com app
        • Connecting to Jira
        • Connecting to Netsuite
        • Using Intake Forms for automated proof creation
        • How to connect Ziflow with Google Drive?
        • How to connect Ziflow with Dropbox Business?
        • How to connect Ziflow with Dropbox Business?
      • Flows - Frequently Asked Questions
        • What are Zibots?
        • What are tokens & how are they used?
        • FAQ: How can I use JSONPath in Webhook & Intake Form zibots?
    • Users & Contacts
      • Users & Contacts
        • Inviting Contacts into Ziflow
        • Understanding Ziflow User Roles and Rights
        • Lite Users
        • Custom Permissions for User and Manager Roles
        • Managing Ziflow Conatcts
          • Changing user rights
          • Deleting or deactivating a user
          • View user details
          • Enable locked user
        • Viewing and Editing your Ziflow Profile
        • Transferring account owner role
        • Transfer proofs to another user
        • FAQ: What is the difference between a user and guest?
        • FAQ: How to change a password to my Ziflow account?
      • Creating and Managing Groups
    • Administration & Billing
      • Branding
        • Starter Edition
        • Business & Enterprise Edition
      • Billing
        • Downloading Invoices from your Ziflow Account
        • Checking used Storage, Proofs and User Counts
      • Proofing Settings
        • General Account Settings
        • General Proofing Settings
        • General Security settings
        • Configuring Workflow Templates
        • Email templates
        • Proof Viewer Settings
        • Customize your Help Links in Proof Viewer
        • Making Folders Mandatory
        • Post decision message
        • Disable user accounts after inactivity
        • Label and Comment settings management
        • Custom Proof Properties and Tags
        • Custom decision labels
        • Setting up decision reasons
        • Selecting an Email Sender
        • Archiving Proofs
        • How can I hide decisions in Ziflow?
        • Proof Security Settings
        • Localization in Ziflow
      • Managing Multiple Accounts
      • Trusted (Partner) Accounts
      • Webhooks
      • Setting up Custom Domains
      • Authentication Activity
      • Single Sign-on
        • Single Sign-On (SSO) for G Suite
      • S3 Credentials
      • Administration - Frequently Asked Questions
        • FAQ: Where do I get the Proof or Flow ID?
        • FAQ: How to restore deleted proofs via trash?
        • FAQ: How can I use the vector-based text feature for better proof quality?
        • FAQ: Why proofs colors may vary depending on used browser?
        • FAQ: How can I stay logged in to Ziflow?
        • FAQ: Supported Web Browsers
        • FAQ: Can I have an account with less than 5 seats?
        • FAQ: What do I need to whitelist if I am restricting site access to my staging sites?
    • Contact Support
    • Online Proofing
    • Proofing - Frequently Asked Questions

    Proofing - Frequently Asked Questions

     Most common questions asked regarding proofing functionality.

    • FAQ: What file formats are supported in Ziflow?
    • FAQ: Why does an old proof version auto lock when a new version is created?
    • FAQ: How can I add a reviewer to the previous version of a proof?
    • FAQ: Why is my live website proof not loading correctly in the viewer?
    • FAQ: How can I check reviewers proof status?
    • FAQ: My proofs have disappeared, where can I find them?
    • FAQ: How can I hide the “Sign in” button that appears in the Proof Viewer when someone clicks on a public URL?
    • FAQ: What do I need to whitelist if my reviewers can’t see proofs or comments?
    • FAQ: What do I need to whitelist to ensure emails from Ziflow are not marked as spam?
    • FAQ: What keyboard shortcuts are available when reviewing a proof?
    • FAQ: How to restore deleted proof?
    • FAQ: What do I need to whitelist if I am restricting site access to my staging sites?
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