Implementation Manager
Customer Success | Dallas, Texas
About the Role
As an Implementation Manager at Ziflow, you will lead customers from “signed” to “successful.” You’ll own the end-to-end implementation experience, ensuring customers are onboarded efficiently, confidently, and positioned to realize value quickly from Ziflow’s creative workflow platform.
Reporting to the Vice President of Customer Success, you’ll act as a trusted partner to our customers and a key collaborator internally, balancing project management, technical enablement, and relationship.
What You’ll Do
Own Customer Implementations
- Lead and manage implementations for new and expanding customers, ensuring projects are delivered on time, within scope, and aligned to customer goals.
- Serve as the primary point of contact throughout onboarding, setting expectations and maintaining momentum.
Deliver Best-in-Class Onboarding
- Guide customers through setup, configuration, integrations, and initial rollout of Ziflow.
- Translate customer workflows and business needs into clear, actionable implementation plans.
Configure & Enable Solutions
- Configure Ziflow to support each customer’s use cases, workflows, and team structures.
- Partner with technical and product teams to support integrations and address implementation-related challenges.
Train & Educate Customers
- Deliver engaging tailored training sessions to ensure customers are confident and self-sufficient in using Ziflow.
- Provide best practices and recommendations to support long-term adoption and success.
Collaborate Cross-Functionally
- Work closely with Sales, Customer Success Managers, Product, and Support to ensure a seamless handoff and consistent customer experience.
- Share implementation feedback and insights to help improve internal processes and the product.
Track Success & Drive Continuous Improvement
- Monitor onboarding progress and early adoption to ensure customers are set up for long-term success.
- Capture feedback post-implementation to inform process improvements and product enhancements.
- Maintain clear documentation including project plans, timelines, and customer communications.
What you Bring
Experience & Background
- 1+ years of experience in implementation management, onboarding, project management, or a similar role in a SaaS environment.
- Bachelor’s degree in Business, Technology, or a related field (or equivalent experience).
Execution & Organization
- Proven ability to manage multiple implementations simultaneously without sacrificing quality.
- Bachelor’s degree in Business, Technology, or a related field (or equivalent experience).
Technical & Analytical Skills
- Comfortable working with SaaS platforms, integrations, and technical troubleshooting.
- Ability to translate technical concepts into clear, customer-friendly explanations.
Customer-First Mindset
- Deep commitment to customer success and delivering an exceptional onboarding experience.
- Ability to build trust quickly and manage relationships with a wide range of stakeholders.
Communication & Collaboration
- Clear, confident written and verbal communication skills.
- Experience working cross-functionally in a fast-moving environment.
Adaptability & Ownership
- Comfortable operating in a dynamic, evolving environment.
- Proactive, detail-oriented, and solutions-focused with a strong sense of ownership
