Junior Implementation Manager

Customer Success | Dallas, Texas

Role overview

As a Junior Implementation Manager at Ziflow, you’ll help new customers successfully deploy and adopt our creative collaboration platform. You’ll play a critical role in setting customers up for long-term success by guiding them through onboarding, setup, and launch, ensuring they drive immediate value from Ziflow.

Reporting directly to the VP of Customer Success, you’ll manage smaller-scale implementations independently and assist on larger, more complex deployments. This role is ideal for someone with early experience in SaaS or customer onboarding who’s ready to expand their technical, project management, and customer engagement skills.

Key Responsibilities:

• Project Management: Plan and manage implementation milestones, track progress, and ensure customers stay aligned on timelines and deliverables.
• Customer Onboarding: Serve as the primary point of contact during onboarding, providing proactive updates, clear next steps, and responsive communication.
• Requirements Gathering: Collaborate with customers to understand their business needs and technical requirements, translating them into actionable implementation plans.
• Solution Customization: Customize Ziflow solutions to meet specific customer requirements, ensuring seamless integration with their existing systems.
• Technical Support: Provide technical assistance during the implementation process, addressing any issues that arise and ensuring a smooth transition.
• Training and Education: Conduct training sessions to ensure customers understand Ziflow’s features, best practices, and integrations.
• Documentation: Create and maintain comprehensive documentation of the implementation process, including project plans, timelines, and customer communications to ensure a smooth handoff to Customer Success.
• Cross-Functional Collaboration: Work closely with Sales, Product, and Customer Success to ensure every customer’s transition from purchase to adoption is seamless.
• Performance Monitoring: Understand customer goals and help translate them into Ziflow configurations and workflow setups that align with their creative processes.
• Customer Relationship Management: Build strong relationships with customers, serving as their primary point of contact throughout the implementation process.
• Feedback Loop: Gather feedback from customers post-implementation to inform continuous improvement of Ziflow’s products and services.
• Continuous Improvement: Identify opportunities to improve onboarding efficiency, customer experience, and internal processes

Qualifications:

• Experience: 1–2 years of experience in SaaS implementation, onboarding, or customer success.
• Education: Bachelor’s degree in Business Administration, Information Technology, Marketing or a related field.
• Project Management Skills: Proven ability to manage multiple projects simultaneously, with a strong focus on delivering high-quality solutions on time and within budget.
• Technical Proficiency: Solid understanding of software implementation processes, integration techniques, and technical troubleshooting.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical stakeholders; comfortable leading calls and training sessions.
• Customer Focus: Passion for helping customers succeed and delivering an excellent experience.
• Problem-Solving Ability: Resourceful and proactive when addressing customer questions or technical challenges.
• Collaboration: Team-oriented mindset with the ability to work cross-functionally and adapt in a fast-paced environment.
• Adaptability: Comfortable working in a fast-paced, dynamic environment with the ability to adapt to changing priorities and requirements.
• Detail-Oriented: Meticulous attention to detail with a focus on ensuring accuracy and quality in all aspects of the implementation process.
• Customer Advocacy: Passion for customer advocacy and a relentless focus on delivering exceptional customer experiences.

Why Ziflow?

Ziflow powers the world’s most creative teams by helping them streamline their review and approval workflows. As a Junior Implementation Manager, you’ll have the opportunity to make a direct impact on customer success from day one, learning from senior leaders, working with major global brands, and developing the skills to advance your career in customer success and implementation.